Frequently Asked Questions
Welcome to the Viborado FAQ page! We’ve compiled answers to the most common questions our customers have about shopping, shipping, refunds, payments, and our products. If you don’t see your question answered here, our friendly customer service team is always ready to help.
1. Orders & Account Questions
Q: Do I need an account to shop at Viborado?
A: No, you can checkout as a guest. However, creating an account allows you to:
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Track your order history
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Save shipping addresses for faster checkout
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Receive updates on promotions and new products
Q: Can I change or cancel my order after placing it?
A: Orders can be modified or canceled within 1–3 business days of placement. Please contact us immediately at info@viborado.com or call +44 121 409 0822. Once your order has been processed and shipped, changes cannot be made.
Q: How do I track my order?
A: Once your order ships, you will receive a tracking number via email. You can use it to monitor your package in real-time. Please allow 24–48 hours for tracking updates to appear.
2. Shipping Questions
Q: Do you offer free shipping?
A: Yes! All orders within the UK enjoy free shipping. There are no hidden costs or fees added at checkout.
Q: How long does shipping take?
A: Our shipping timelines are:
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Handling: 1–3 business days
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Shipping: 4–8 business days
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Delivery: 5–11 business days
Please note that delivery times may vary due to public holidays, courier delays, or other unforeseen circumstances.
Q: What if my package is lost or damaged?
A: Contact our customer support immediately at info@viborado.com or +44 121 409 0822. Provide your order number and photos of the damage (if applicable). We will replace or refund your item at no cost.
Q: Can I change my shipping address after placing an order?
A: If your order has not yet been processed or shipped, we may be able to update the address. Contact customer support as soon as possible. Once shipped, the address cannot be changed.
3. Refunds & Returns
Q: What is your refund policy?
A: We offer a 30-day money-back guarantee on all eligible products. Returns are free of charge. Items must be returned in their original packaging and condition.
Q: How do I request a refund?
A: To initiate a refund:
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Contact customer support via info@viborado.com or +44 121 409 0822.
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You will receive a Return Authorization Number (RAN) and instructions for sending your item back.
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Once the item is received and approved, your refund will be processed within 5–7 business days.
Q: Can I exchange an item?
A: We do not offer direct exchanges. To exchange an item, please request a refund first and then place a new order for the replacement product.
Q: What if I received a damaged or incorrect product?
A: Contact us immediately with photos of the issue. We will provide a replacement or full refund at no cost.
4. Payment Questions
Q: What payment methods do you accept?
A: Viborado accepts:
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Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
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PayPal and other approved digital wallets
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Gift cards purchased on Viborado (if applicable)
Q: Is it safe to use my card on your website?
A: Yes! All payments are processed securely through Shopify’s PCI-compliant gateway. We use SSL encryption to protect your payment information.
Q: Can I pay with cash on delivery?
A: Currently, we do not offer cash on delivery. All payments must be made online during checkout.
Q: What happens if my payment fails?
A: Double-check your card details, funds availability, and any restrictions your bank may have. If issues persist, contact info@viborado.com for assistance.
5. Product Questions
Q: Are Viborado toys safe for children?
A: Absolutely! Safety is our top priority. All our toys meet strict safety and quality standards. Product age recommendations are listed on each product page.
Q: Do you offer educational toys?
A: Yes! Many of our products are designed to promote learning, creativity, problem-solving, and motor skills while keeping play fun.
Q: Can I find product instructions online?
A: Yes, many of our toys include downloadable guides or instructions on their product pages. If you cannot find instructions, contact customer support.
6. General Questions
Q: Where is Viborado located?
A: Our registered office is:
17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom
Warehouse & Returns Address:
105 Weymoor Rd, Birmingham B17 0RT, United Kingdom
Q: How can I contact customer support?
A: You can reach us via:
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Email: info@viborado.com
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Phone: +44 121 409 0822
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Customer Service Hours (GMT): Monday–Friday: 09:00–17:00
Q: Does Viborado ship internationally?
A: Currently, we only ship within the United Kingdom. International shipping may be offered in the future.
Viborado is committed to providing a seamless, safe, and joyful shopping experience. Our FAQ is designed to answer your questions quickly, but if you need further assistance, our customer support team is always happy to help.