Payment Policy

At Viborado, owned by AHE BUYS LTD, we are committed to providing a secure, transparent, and seamless payment experience for our customers. This Payment Policy outlines the payment methods we accept, how payments are processed, and the measures we take to protect your financial information when purchasing products from our website www.viborado.com.

1. Accepted Payment Methods

Viborado accepts a variety of secure payment options to make your shopping experience easy and convenient:

  1. Credit and Debit Cards

    • Visa, Mastercard, American Express, Discover

    • All card payments are processed securely via Shopify’s PCI-compliant payment gateway

  2. Digital Wallets

    • PayPal (if selected at checkout)

    • Other approved digital wallets supported by Shopify

  3. Other Methods

    • Gift cards purchased on Viborado (if applicable)

    • Note: Cash on delivery is not currently supported

All payments are processed immediately upon checkout, ensuring your order is confirmed and ready for handling.

2. Payment Security

Your security is our top priority. Viborado implements strict measures to protect your payment information:

  • Encrypted Transactions: All payments are encrypted using SSL (Secure Socket Layer) technology.

  • PCI Compliance: We use Shopify’s secure, PCI-compliant payment gateway to process all card payments.

  • Limited Access: Payment data is only accessible to authorized personnel involved in processing orders.

  • No Storage of Card Details: Viborado does not store full credit or debit card details on our servers.

You can shop confidently knowing that your financial information is safe and secure.

3. Payment Processing

  • Once you submit your payment, Shopify will process the transaction in real-time.

  • A confirmation email will be sent immediately after successful payment, including your order summary, billing information, and order number.

  • Orders cannot be shipped until payment has been successfully processed.

4. Currency

  • All prices on Viborado are listed in GBP (£).

  • Payment will be processed in GBP; any currency conversion fees are the responsibility of the customer and may apply if paying with a foreign card.

5. Payment Issues and Failed Transactions

If your payment is unsuccessful:

  1. Verify your card or payment information and ensure sufficient funds are available.

  2. Check that your bank or card provider allows online transactions.

  3. Retry the payment through the checkout page.

If issues persist, contact our customer support:

We will assist you promptly to resolve any payment issues and ensure your order can be completed.

6. Refunds and Payment Reversals

All refunds are processed according to our Refund Policy:

  • Refunds are issued to the original payment method used at checkout.

  • Refunds are typically processed within 5–7 business days after the returned item is received and approved.

  • In case of payment reversals or disputes, Viborado reserves the right to investigate and resolve the issue in accordance with UK law.

7. Taxes and Additional Charges

  • All prices on Viborado include applicable UK taxes.

  • Any customs duties, tariffs, or additional taxes for international orders (if applicable in the future) are the responsibility of the customer.

8. Contact Us

For any questions, concerns, or issues regarding payment, please contact our customer service team:

  • Email: info@viborado.com

  • Phone: +44 121 409 0822

  • Customer Service Hours (GMT): Monday – Friday: 09:00 – 17:00

Viborado is dedicated to providing a safe, secure, and transparent payment process. Our Payment Policy ensures that every transaction is protected and that customers can shop with confidence.